Privacy Policy

 

Last Updated: March 15, 2019

Sanctuary Fitness is committed to protecting member privacy. This Privacy Policy outlines the type of information received and collected when a member uses the features on the Sanctuary Fitness website, as well as some of the steps taken to safeguard the information. Please read this Privacy Policy before using the site or submitting your personal information. By using the site you are accepting the practices described in this Privacy Policy.

ONLINE TRACKING; INDIVIDUAL CHOICE AND ACCESS

Sanctuary Fitness collects personally identifiable information, such as names, postal addresses, email addresses, credit card information when it is voluntarily submitted by members and/or visitors. This information is used for membership ad billing purposes only and is not sold to third parties for any reason. If you have any questions regarding the information that is collected, you may direct all inquiries to info@sanctuaryfitnessla.com.

Personally identifiable information is kept secure. Only authorized employees, agents, and contractors who have agreed to keep information secure and confidential have access to this information. All emails and newsletters from this site allow you to opt out of future marketing mailings. Sanctuary Fitness uses industry-standard efforts to safeguard the confidentiality of members’ personal information, including the use of firewalls and secure sockets layer software where appropriate.

Sanctuary Fitness is hosted on a platform owned and managed by SquareSpace. Their Privacy Policy, including if/how they collect and use information can be viewed here.

Additionally, Sanctuary Fitness integrates with other software for various purposes. Fitmetrix is used to track an individual’s performance in the cycling room. Their Privacy Policy, including if/how they collect and use information can be viewed here. MindBody is used to schedule classes on both the studio and member side. Their Privacy Policy, including if/how they collect and use information can be viewed here.

HOW WE RESPOND TO ‘DO NOT TRACK’ SIGNALS

Sanctuary Fitness does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, Chrome and Safari web browsers allow you to set the DNT signal on so that third parties (particularly advertisers) know you do not want to be tracked. This option can be found in the “Preferences” menu of the browser.

CALIFORNIA DO NOT TRACK DISCLOSURES

Sanctuary Fitness does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. To the extent that third-parties, such as SquareSpace, FitMetrix or Mindbody conducting online tracking on their site or through their services, we refer you to the respective Privacy Policies, which can be found above.

UNAUTHORIZED ACCESS

It is important that you protect against unauthorized access to your password and to your computer. If you use the website, you agree that (1) you are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer; and (2) you agree to accept sole responsibility for all activities that occur under your account or password. Please be sure to sign off when you are finished using a shared computer.

REGISTRATION OF MINORS

Registration of minors (ages 12-18) must be completed in person at the studio with a parent or legal guardian present. In the event that any staff or agent of Sanctuary Fitness learns any personal information has been submitted to the website from a child under the age of 13, that information will be deleted as quickly as reasonably possible. Sanctuary Fitness does not seek or share personal information from minors through this website.

If you are between the ages of 13 and 18, you may register on our website only with the involvement of a parent or guardian as well as a waiver signed in person at the Sanctuary Fitness studio.

ELECTRONIC COMMUNICATIONS

Sanctuary Fitness reserves the right to refuse, terminate accounts, remove or edit content, or cancel orders in its sole discretion. When you visit Sanctuary Fitness, or send emails to an associated account, you are communicating electronically, and therefore consent to receive communications electronically. Sanctuary Fitness will communicate with members by email or by posting notices on this website. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

At Sanctuary Fitness we respect your privacy. We do not share, rent, sell, or otherwise use any personal information you have given us to any third party without your permission, except when required by law, subpoena or other legal process, or in order to protect the safety of the public. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. Since this policy may change over time as we modify or expand our services, we suggest that you check from time to time in order to understand how we treat your personal information. Your use of this website and its services constitute your agreement to the terms of our privacy policy. If we decide to change those policies, we will post those changes on this page so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. Your continued use of this website and its services constitute your agreement to any such changes. We will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. We will use this information in order to customize and enhance the services we offer to customers. Examples of such information are: name, age, gender, business, home or postal address, e-mail address, phone numbers, and travel preferences. We may share non-personal aggregate, or summary, information regarding customers with partners or other third parties, but we do not sell or share any information at the individual customer level.

What information do we collect?

Currently, sanctuaryfitness.com gathers information (such as name, e-mail address and zip code) strictly for contact purposes when users opt to fill out an e-mail submission form to inquire about our company and about membership. In some cases we ask for other optional information including additional contact information and certain demographic information (such as phone number and gender). If you provide your mobile telephone number you are providing consent to receive SMS text alerts from Sanctuary Fitness and you confirm that you are the customary user of the phone number submitted. Text alerts may be sent using an automated dialing system. Your consent is not a condition of purchasing any goods or services, and may be revoked at any time, including by responding STOP to any SMS text alert you receive. Message and data rates may apply.

How do we use your information?

We may use your information to communicate special offers, promotions and information about our company to you via email and/or via text message. If you do not wish to receive emails you will have the option to opt out of future mailings (see the section below). If you do not wish to receive text messages you may revoke your permission at any time, including by responding STOP to any SMS text alert you receive. Message and data rates may apply. We may also use your information to compile usage statistics and other data regarding the use of the Web site services. We will not share your personally identifiable information with third parties, outside of the limited circumstances referenced in the paragraphs below. We may, however, share with partners aggregated statistical data that includes users' demographic information but does not identify them. We reserve the right to provide any and all such aggregated and non-individually identifiable data to third parties.

How do we use your email information?

At Sanctuary Fitness we respect your concerns about privacy. We collect email information to provide a more personalized and relevant experience. If you give us your email address when you inquire about membership, request a trial pass, or sign up, we will send you emails about exclusive offers, and news at Sanctuary Fitness. If you have previously opted out of receiving emails from us, providing updated information will act as an 'opt back-in'. If you want to opt-out of receiving promotional emails, simply click on the unsubscribe link located on the bottom of all of our emails. Although we strive to update our email list as frequently as possible, you might receive another contact before we are able to remove you. Please note that you will continue to receive Member Services related communications as it pertains to your member account. Sanctuary Fitness may use any of your contact information held on file (including Email, Mailing, Phone & Fax) to communicate with you in relation to day to day administrative activities, such as freeze requests, online purchases and important service alerts. Sanctuary Fitness never sells or rents your name, e-mail address, or any other personally identifiable information to third-parties.

We only share user information in the ways described below:

Agents: We may employ other companies and individuals to perform functions on our behalf. We will disclose your personally identifiable information to third parties for tracking purposes, to charge your credit card (or process your check or money order, as appropriate), fill your order, improve the functionality of our site, perform statistical and data analyses, deliver your order and deliver promotional emails to you from us, removing repetitive information from customer lists, providing marketing assistance and providing customer service. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products that you ordered. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Protection of Novo Fitness Inc. and Sanctuary Fitness:

We release account and other personal information when we believe release is necessary to comply with law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Novo Fitness Inc., our users, or others. This includes exchanging information with other companies and organizations for fraud protection.

Do we use cookies?

We use cookies to enhance your experience on our web site. For example, a cookie enables us to remember the region or specific club page you have visited so the next time you return to our site you do not have to select that club or region again. You can set your Internet browser (like Chrome, Firefox, Safari or Internet Explorer) to warn you every time a cookie is sent, or to turn off all cookies. See your browser's Help menu for these instructions. By disabling your cookies you will not have access to some of the features that enhance your user experience on our site.

How do we protect children on our web site?

We are committed to making a safe environment for children on our site. When we collect information for membership inquiry purposes, users are informed they must be at least 18 years of age or have parental consent to provide personally identifying information to us. We encourage parents to monitor children's Internet use to keep them safe while navigating sanctuaryfitness.com and all other areas of the Internet.

Does this Privacy Policy apply to external links found on this Web site?

While this site may contain links to other sites, please note that when you click on one of these links, you are 'clicking' away from sanctuaryfitness.com to another Web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours. We are not responsible for the privacy practices or the content of such Web sites.

How can you contact Sanctuary Fitness?

If you have questions regarding our Privacy Policy, other areas of our Web site or our clubs, please contact us. Your feedback is always welcome and appreciated.